Custom Pricing | Paygent Documentation

Paygent ships with built-in cost tables for popular LLM, STT, TTS, and video models. Custom pricing lets you override those defaults — or define entirely new provider/plan/model combinations — so revenue calculations match your commercial rates.

Use custom pricing when you:

Resell models at a markup above provider cost
Negotiate enterprise rates per customer (via Plans)
Bill voice agents per minute with custom LLM/STT/TTS revenue rates
Price video generation by resolution tier

Two layers of custom pricing

Layer	Where	Scope
Organization custom models	Settings → Custom Pricing	Global rate cards by provider / plan / model
Indicator custom pricing	Agent → indicator pricing	Per-agent voice rates + linked configuration name

Both layers work together: organization configs define model token/minute rates; indicator configs define per-minute revenue for voice stacks.

Organization custom model pricing

Sidebar → Custom Pricing

Create rate cards keyed by:

Dimension	Examples
Model type	LLM, STT, TTS, Video
Provider	OpenAI, Anthropic, ElevenLabs, Google
Plan	Provider tier (e.g. `standard`, `batch`)
Model	`gpt-4o`, `claude-3-5-sonnet`, `eleven_turbo_v2`

LLM rates (per 1K tokens)

Field	Description
Input tokens	Revenue/cost per 1K input tokens
Output tokens	Per 1K output tokens
Cached tokens	Per 1K cached tokens (when supported)

STT / TTS rates

Field	Description
Audio per minute	Rate per minute of audio
Characters per million	TTS character-based pricing

Video rates

Field	Description
Default resolution	Fallback when resolution is unknown
Resolution tiers	Per-resolution rates for video and video-with-audio

Add resolution tiers like 720x1280, 1920x1080, or 4k with separate video / video-with-audio prices.

Bulk import

Use the Bulk JSON tab to import many configs at once. Each entry needs modelType, provider, plan, model, and the rate fields for that type.

Custom model configs are organization-wide. They apply whenever Paygent resolves cost/revenue for matching provider + model + plan on tracked usage events.

Indicator-level custom pricing (voice)

For voice and speech-to-speech agents, configure custom pricing on the indicator under agent pricing:

Field	Description
Configuration name	Links to an organization custom model config (optional)
Default rates	Fallback LLM / STT / TTS revenue per minute
Custom pricing data	Per-provider or per-model overrides with `revenuePerMinute`

This is how you charge customers a flat $0.15/min for a voice call while Paygent still tracks underlying provider costs separately for margin analysis.

How custom pricing affects billing

SDK sends usage (tokens, minutes, video metadata)
        │
        ▼
Paygent resolves rates:
  1. Organization custom model config (if match)
  2. Built-in provider defaults (fallback)
  3. Indicator custom pricing (voice revenue override)
        │
        ▼
Revenue calculated → invoice line items / analytics

Custom pricing affects revenue (what you charge). Provider costs still flow to cost dashboards for unit economics unless you only track revenue-only indicators.

Example: markup on GPT-4o

Custom Pricing → Model type LLM → Provider OpenAI → Plan standard → Model gpt-4o
Set input $0.005/1K, output $0.020/1K (your sell rates)
Agent indicator uses automatic LLM tracking
Customer usage bills at your rates; dashboard shows margin vs provider cost

Example: voice agent per-minute revenue

Create voice agent with indicator call-completed
On indicator pricing, open Custom pricing
Set default LLM revenue $0.08/min, STT $0.02/min, TTS $0.05/min
Or link a configuration name from organization custom models
SDK tracks voice session → revenue summed per minute on invoice

See Voice Tracking for integration details.

Validation and errors

Paygent validates custom pricing on save:

Required fields must be filled for the selected model type
Video configs require at least one resolution tier
Pricing values cannot be negative

If a usage event references a model with no matching config, Paygent falls back to built-in defaults — usage is still tracked; revenue may differ from your intended rate until you add the config.

Checklist

✓ Organization custom model configs created for models you resell
✓ Voice agents: indicator custom pricing or default per-minute rates set
✓ Agent/plan indicator billing type matches your commercial model (FLAT, CREDITS, etc.)
✓ SDK sends usage with correct serviceProvider and model for rate matching