Voice Tracking

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import time
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from paygent_sdk import Client
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from paygent_sdk.models import CustomerCreateOrGetRequest
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from paygent_sdk.constants import ServiceProvider, DeepgramSTTModels, AmazonPollyTTSModels
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client = Client(api_key="your-paygent-api-key")
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customer_id = "customer-123"
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agent_id = "voice-agent-id"
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# 1. Create or Get Customer (Automated)
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client.create_or_get_customer(CustomerCreateOrGetRequest(
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    name="Customer Name",
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    external_id=customer_id
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))
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# 2. Define a unique session ID
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session_id = f"voice_call_{int(time.time() * 1000)}"
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# 3. Initialize Voice Session
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client.initialize_voice_session(session_id, agent_id, customer_id)
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# 4. Track User Speech (STT Usage)
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client.track_voice_stt(session_id, {
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    'serviceProvider': ServiceProvider.DEEPGRAM,
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    'model': DeepgramSTTModels.NOVA_2,
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    'plan': 'default',
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    'audioDuration': 20 # audio duration in seconds
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})
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# 5. Track AI Processing (LLM Usage)
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client.track_voice_llm(session_id, {
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    'serviceProvider': ServiceProvider.OPENAI,
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    'model': 'gpt-4o',
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    'plan': 'default',
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    'promptTokens': 1000,
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    'completionTokens': 500
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})
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# 6. Track AI Speech (TTS Usage)
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client.track_voice_tts(session_id, {
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    'serviceProvider': ServiceProvider.AMAZON_POLLY,
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    'model': AmazonPollyTTSModels.NEURAL,
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    'plan': 'default',
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    'character_count': 28000
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})
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# 7. Final Step: Set Indicator with Call Duration (Minutes)
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client.set_voice_indicator(session_id, "voice_call_completed", 0.5)